Mission Fitness UK
Terms & Conditions
1. Definitions
1.1 The Club: Mission Fitness UK Gym Ltd ("Mission Fitness UK", "MFUK", "we", "us", "our").
1.2 The Gym Rules: Mission Fitness UK Gym Rules & Member Etiquette, as reasonably updated from time to time. They form part of the membership agreement and are available through the ClubRight App and on our website at www.missionfitnessuk.com/gym-rules.
1.3 Commitment Period: Any minimum membership term expressly stated before joining, starting from
the Start Date and ending at the end of the agreed period, subject to any permitted extension following
an approved freeze.
1.4 Member: The person named on the membership account.
1.5 Payment Date: The recurring date on which a membership payment is due.
1.6 ClubRight: The membership-management platform used by the Club.
2. Membership & Acceptance
2.1 By joining the Club, you agree to these Terms & Conditions and the Gym Rules.
2.2 Members must actively accept these Terms before joining, either online through ClubRight or in person where staff provide the Terms and record the member's agreement.
2.3 The membership type, price, billing frequency, any joining fee and any Commitment Period will be shown before purchase. These Terms will be available through ClubRight and/or our website and, where required, supplied in a durable form such as email.
2.4 The facilities may only be used while the membership is active and payments are up to date, unless an acceptable payment arrangement has been agreed.
2.5 Members must provide accurate information and keep relevant contact and payment details reasonably up to date. Duplicate ClubRight accounts may be merged and genuine unpaid fees linked to the same member may be recovered.
3. Duration & Cooling-Off
3.1 Where a Commitment Period applies, the member agrees to remain a member for that period, subject to any cancellation rights in these Terms and any statutory rights.
3.2 Monthly memberships continue automatically after any Commitment Period until cancelled under Clause 7. Prepaid memberships end at the end of the prepaid period unless the membership description says otherwise or the member renews.
3.3 Cooling-Off Rights for Online or Distance Memberships
Where a membership is entered into online, by telephone or otherwise at a distance and a statutory cooling-off right applies, the member may normally cancel within 14 days of entering into the contract without giving a reason.
If the member expressly asks for membership and gym access to start during that period, MFUK may charge a proportionate amount for services already supplied before cancellation where the law permits. Nothing in these Terms reduces any statutory cooling-off or cancellation right.
4. Fees & Payment
4.1 Membership fees and any joining or other compulsory upfront charges depend on the membership selected and will be disclosed before purchase. Payments are due on the agreed Payment Date using the payment method agreed with the Club.
4.2 Price Reviews
MFUK may adjust membership fees where reasonably necessary by giving at least 30 days' written notice. No increase will apply retrospectively or during an active Commitment Period unless expressly permitted by the membership agreement and by law. Where an increase applies to a rolling membership, the member may cancel before the increased rate takes effect, subject to any minimum Commitment Period already agreed.
4.3 Failed Direct Debit Payments
If a Direct Debit fails, ClubRight and/or the payment provider may retry it. The account may show as overdue and gym access may be suspended until payment clears or an acceptable arrangement is agreed. Before making an alternative payment, members should check ClubRight and their bank to avoid duplicate payment.
4.4 Cancelling a Direct Debit & Stored Card Payments
Cancelling a Direct Debit does not cancel membership and does not remove liability for fees that are already due or properly fall due during a valid notice period. Membership must be cancelled under Clause 7.
Where a Direct Debit has failed or been cancelled and a membership payment lawfully remains due, the member authorises MFUK to collect that payment using an authorised debit or credit card stored on the membership account through Stripe or another approved payment processor. This may include an overdue payment or a final payment due during the cancellation notice period. MFUK will not use a stored card to collect amounts that are not properly due.
4.5 Overdue Accounts & Recovery Costs
MFUK may contact a member about a genuine overdue balance, suspend access and, where appropriate, terminate membership. If reasonable recovery attempts fail, the account may be referred to a third-party debt-recovery provider. Where lawful, MFUK may seek reasonable and proportionate third-party recovery costs actually incurred; arbitrary penalties will not be imposed.
4.6 Card Disputes & Chargebacks
Members who believe a payment has been collected incorrectly should contact MFUK so it can be investigated promptly. This does not prevent the member or cardholder from using any legal right to contact their bank, card issuer, payment provider or another dispute-resolution body.
If a properly authorised and lawfully due payment is disputed and the dispute is later rejected or withdrawn, MFUK may seek reimbursement of an actual non-refundable third-party dispute or chargeback fee directly incurred, where lawful and fair. Any amount sought will not exceed the external
fee actually charged, will not include arbitrary internal administration charges, and will not be sought where the dispute arose from an MFUK error, an unauthorised or duplicate payment, an incorrect amount or another valid basis for dispute. Any reimbursement will be notified separately and will not be automatically collected from a stored card solely because a dispute was raised.
5. Member Referral / Rewards
5.1 Referral benefits apply once the referred member has successfully paid their first membership payment, unless a specific promotion states otherwise.
5.2 Both memberships must remain active when the referral benefit becomes due, unless the promotion states otherwise.
6. Freezing a Membership
6.1 Memberships may be frozen for qualifying medical reasons for 1-3 continuous months, subject to approval. No ordinary membership fee applies during an approved freeze unless specifically agreed
otherwise.
6.2 A minimum of 10 days' notice is normally required where circumstances permit and reasonable medical evidence may be requested.6.3 A freeze during a Commitment Period may extend that period by the length of the approved freeze. Cancellation notice will not normally run during a freeze unless agreed by MFUK or required by law.
7. Termination & Cancellation
7.1 Termination by MFUK
MFUK may suspend or terminate membership where there are reasonable grounds, including serious or repeated breach of these Terms or the Gym Rules, threatening or dangerous behaviour, deliberate misuse of equipment or access systems, fraud or materially false information, persistent non-payment, or conduct creating a significant safety risk.
Unless immediate action is reasonably necessary because of safety, serious misconduct or fraud, MFUK will normally give the member a reasonable opportunity to remedy the issue. If MFUK ends a membership for reasons for which the member is not responsible, any prepaid amount for services not supplied will be refunded where required.
7.2 Standard Cancellation by the Member
Unless another cancellation right applies, a rolling monthly membership may be cancelled by giving one full calendar month's written notice aligned to the member's recurring Payment Date. Where a Commitment Period applies, the membership cannot end before that period unless another right in these Terms or in law applies.
a) If valid written notice is received before the next scheduled Payment Date, that next payment will be the final membership payment. Membership remains active for the final paid month.
Example 1: Payment Date = 10th. Written notice received on 9 September. Final payment = 10 September. Membership remains active for the final paid month and ends at the end of that paid membership period.
b) If valid written notice is received on or after the scheduled Payment Date, the following month's scheduled payment will be the final membership payment. Membership remains active for the final paid month.
Example 2: Payment Date = 10th. Written notice received on 15 September. Final payment = 10 October. Membership remains active for the final paid month and ends at the end of that paid membership period.
The final payment is the normal membership payment for the final paid month and is not an early termination fee.
7.3 How to Cancel
Cancellation must be submitted in writing through the ClubRight App/member-area cancellation facility, where available, or by email to MFUK. MFUK will confirm receipt. Notice is effective when received and cannot normally be backdated.
Cancelling a Direct Debit is not cancellation notice. Non-use of the gym does not cancel membership or remove liability for payments properly due before the membership ends.
7.4 Long-Term Illness, Injury or Material Changes
Where a long-term illness or injury substantially prevents use of the gym, MFUK will consider cancellation or freezing on reasonable supporting evidence. A member may also be entitled to cancel without additional penalty where MFUK makes a significant adverse change, such as permanent closure, relocation to a materially different location, substantial permanent reduction of facilities or access hours, or closure for refurbishment for more than 30 consecutive days.
8. Access Control (24/7 Facility)
8.1 Eligible members receive personal ClubRight/QR/PIN access credentials. They are non-transferable and must not be shared. Tailgating or allowing unauthorised entry is prohibited.
8.2 Members must ensure the entry door closes securely behind them. Not all membership categories
permit 24-hour access; age and membership restrictions notified at joining must be followed.8.3 Staff are not present 24/7. Members using the gym during unstaffed hours must follow displayed safety and emergency instructions and use emergency systems only when required. Nothing in this
clause limits any responsibility MFUK has under law.
9. Gym Rules & Member Etiquette
9.1 MFUK has a separate Gym Rules & Member Etiquette document which forms part of the membership agreement. Members are expected to read and comply with it. The current Gym Rules are available through the ClubRight App and on the MFUK website.
9.2 The Gym Rules cover day-to-day use of the Club, including conduct, dress, hygiene, equipment use, filming, access requirements and safety. Serious or repeated breaches may result in suspension or termination of membership.
9.3 Members may be responsible for reasonable repair or exceptional cleaning costs actually incurred where damage or cleaning is required because of deliberate or negligent conduct or breach of the Gym Rules.
9.4 MFUK may make reasonable operational updates to the Gym Rules. A material change affecting membership rights, fees, cancellation terms or access will be dealt with under these Terms & Conditions.
10. Members Under 18
10.1 The minimum age for membership is 15.
10.2 Members aged 15 or 16 may only join on the Youth Membership. Written consent from a parent or legal guardian must be received before activation. Youth Members must follow the access hours and conditions applying to the Youth Membership and do not have 24/7 or unstaffed-hours access.
10.3 A 17-year-old may purchase an eligible standard membership rather than a Youth Membership, but MFUK requires written parent/legal guardian consent before activation. This is an MFUK membership requirement and contractual safeguard.
10.4 Parental/guardian consent is separate from financial responsibility. Consent alone does not make the parent or guardian liable for fees or arrears unless they separately and expressly agree to act as payer or otherwise accept financial responsibility.
10.5 Where a parent, guardian or another person provides their own bank or card details, those details may only be used with that person's express authorisation. MFUK may require a separate Parental / Guardian Consent Form before activating any membership for a person under 18.
11. Health, Safety & Liability
11.1 Members must follow safety notices, emergency procedures and reasonable staff instructions, and complete any PAR-Q or similar health screening required by MFUK. Members should consider whether they are physically able to exercise and obtain appropriate medical advice where necessary.
11.2 Emergency equipment, alarms and exits must be used appropriately. Members should familiarise themselves with the emergency arrangements relevant to the facility.
11.3 Nothing in these Terms excludes or limits MFUK's liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and nothing affects statutory consumer rights.
11.4 Members remain responsible for their own belongings. MFUK is not responsible for loss, theft or damage where it has taken reasonable care and is not legally at fault.
11.5 MFUK is not responsible for loss caused by circumstances outside its reasonable control where it has acted reasonably. Members remain responsible for loss, damage or injury resulting from their own deliberate or negligent acts.
12. Sale or Transfer of the Club
12.1 If ownership of the Club changes, memberships may be transferred to the new operator where legally permitted. Members will be informed where required and any transfer will not remove statutory rights.
13. Notices, Communications & Complaints
13.1 MFUK may contact members using the email address, telephone number, ClubRight account or other contact details supplied. Members are responsible for keeping those details reasonably up to date.
13.2 Formal membership cancellation must use the methods in Clause 7. If a member raises a complaint or payment concern, MFUK will consider it reasonably and in good faith.
13.3 Nothing in these Terms prevents a consumer from using any legal right, court, banking dispute mechanism or appropriate alternative dispute-resolution service available to them.
14. Governing Law & Severability
14.1 These Terms are governed by the laws of England and Wales, without removing any mandatory consumer right concerning applicable law or jurisdiction.
14.2 If any provision is found invalid or unenforceable by a court or competent authority, the remaining provisions continue in force.
15. Amendments
15.1 MFUK may make minor changes where reasonably necessary to comply with law, improve clarity, correct errors, reflect administrative or payment-provider changes, or make changes that do not materially disadvantage members.
15.2 Where a proposed change could materially disadvantage existing members, MFUK will give reasonable advance notice and, where required by law or fairness, an appropriate opportunity to cancel rather than accept the detrimental change.
15.3 Changes will not retrospectively create a charge, liability or breach relating to conduct before the change took effect. The latest version will be available through the website and/or ClubRight.
16. Privacy & Data
16.1 Member data is processed in accordance with MFUK's Privacy Policy and applicable data-protection law, including for membership administration, payment collection, access control, CCTV, communications, safety and legitimate dispute resolution.
17. Application Declaration
I confirm that the information I have provided is correct and apply for membership under these Terms & Conditions. I understand and acknowledge:
i) My membership type, price, billing frequency and any Commitment Period have been shown to me, and I have had an opportunity to read these Terms.
ii) A monthly membership continues until cancelled in accordance with Clause 7, and any required notice is aligned to my recurring Payment Date.
iii) Cancelling my Direct Debit does not itself cancel membership, and I remain responsible for membership payments lawfully due.
iv) Where a membership payment remains lawfully outstanding after a Direct Debit has failed or been cancelled, MFUK may collect that payment using an authorised debit or credit card stored on my membership account as described in Clause 4.
v) Where applicable, statutory cooling-off rights and any request for immediate membership access during that period apply as described in Clause 3.
vi) I will comply with the separate Gym Rules & Member Etiquette, access restrictions and safety requirements, and will not share personal access credentials.
vii) If I am under 18, my membership will not be activated until the parental/guardian consent required by Clause 10 has been received.
viii) In the limited circumstances described in Clause 4.6, MFUK may seek reimbursement of an actual non-refundable third-party dispute or chargeback fee.ix) Nothing in these Terms removes my statutory consumer rights.